FinPost is the managed email and notification service that helps UK lenders deliver loan-status updates, repayment reminders and regulatory correspondence — with a full audit trail and authenticated sending on your behalf.
Four core notification types, each designed around the moments that matter in a regulated lending journey.
Timely, plain-English notifications on application progress, approval decisions, and account activity at each stage of the journey.
Scheduled reminders sent on cadence and channel rules you set — designed to reduce missed payments without crossing into pressure-selling.
Transactional letters and notices structured to support FCA record-keeping requirements, with timestamped logs and proof of dispatch.
Important account changes, security notices and product updates delivered through authenticated channels your customers can verify.
FinPost sits between your origination and servicing platforms and your customers — so your team can stop owning email infrastructure.
We integrate with your origination, servicing or collections system over SFTP or API. Templates and consent rules are configured to your firm's policies.
Notifications are dispatched on your behalf from authenticated, DMARC-aligned domains so your customers see a sender they can trust.
Every message is logged with timestamps, recipient, content reference and dispatch outcome — ready for internal QA or regulatory review.
FinPost is built to fit how UK consumer-credit and mortgage firms already think about customer communications — not to invent a new rulebook.
Lawful-basis-aware processing with documented retention, suppression and access workflows.
Templates structured to evidence clear, fair and timely customer communications — with vulnerable-customer handling baked in.
Properly aligned SPF, DKIM and DMARC posture so your customers (and their mailbox providers) can verify the sender.
Every send produces a timestamped, immutable record — useful for internal QA, complaints handling and regulator requests.
Centralised opt-out and preference management so a customer who unsubscribes once stays unsubscribed everywhere.
Reading-age tested copy, predictable structure, and clear next-steps — to support accessible communications for all customers.
From the first application email to the final settlement letter — one notification platform, one audit trail.
Welcome emails, document requests, credit-check status, decline notices — written for clarity and dispatched on the timings your underwriting policy expects.
Statements, repayment reminders, rate-change notices and product updates. Predictable, branded, and traceable end-to-end.
Pre-arrears nudges and arrears notices structured around CONC and Consumer Duty expectations — including signposting to debt-advice resources.
Subscribe to receive occasional updates from FinPost on platform changes, UK regulatory developments and best-practice guidance.
By opting in you agree to receive occasional communications from FinPost. We will not share your email with third parties unrelated to your lender. You can withdraw consent at any time using the unsubscribe link in any email we send.